AI chatbots such as ChatGPT and Gemini are based on large-scale language models and can have natural conversations with humans in a conversational format. Although there are mistakes in the content and it is not completely reliable, it allows you to continue the conversation in a way that is close to the user. Cristian Augusto Gonzalez-Arias, a postdoctoral researcher at the Faculty of Communication Sciences at the University of Santiago de Compostela in Spain, explains how humans feel empathy when interacting with AI chatbots.
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