network storage manufacturerQNAPwill update the firmware for NAS systems on November 14, 2024.QTS 5.2.2.2950 build 20241114‘ has been released. However, some users have been reporting that they are no longer able to log in to the NAS after updating to the relevant firmware.
QNAP NAS users locked out after firmware update snafu • The Register
https://www.theregister.com/2024/11/25/qnap_faulty_update/
QNAP’s Latest Firmware Update Causes Problems for Some Users
https://cyberinsider.com/qnaps-latest-firmware-update-locked-some-users-out-of-their-accounts/
“QTS 5.2.2.2950 build 20241114” released on November 14, 2024 has enhanced security functions and “QuTS heroIt introduces new features such as support for
However, some usersQNAP Communityhave reported various issues that occurred after installing the update. The specific problems are below.
・The error message “Your login credentials are incorrect or your account has been disabled” appears and you are no longer able to access the QNAP system.
– Important applications such as “Malware Remover”, “QuLog Center”, and “Resource Monitor” fail to start.
– Incorrect model identification
・External storage device not recognized
– There is an abnormality in the log when accessing the shared folder via Samba.
– After restarting the NAS, a warning saying “Unauthorized access or incomplete initialization” is displayed.
According to user “Toxic”, these symptoms areTS-x53DThis is especially likely to occur with older models such aspointing outhas been.
A QNAP spokesperson told the overseas media The Register, “We released QTS 5.2.2.2950 build 20241114 on November 14, 2024. However, some users have reported problems with device functionality after installation. Following this, QNAP promptly withdrew this update and conducted a comprehensive investigation. We are re-releasing the stable version of 20241114 within 24 hours.”
Regarding the affected models, QNAP also stated, “Only limited models such as HS-453DX, TBS-453DX, TS-251D, TS-253D, TS-653D, TS-453Dmini, TS-451D, and TS-451D2 are affected by this issue. Other units are not affected by this update.” In addition, QNAP will provide affected users withFirmware downgradeI told them I had two options: or contact technical support for assistance.
In addition, some users said, “I pointed out this problem to QNAP, but currently QNAP support is silent. There is not even guidance on the problems that may occur with this update.” ofcriticismI’m doing it.
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